| Office Hours Phone Numbers |
Our office is open five days a week, from 8:00 a.m.
until 4:30 p.m. Our physicians are available for early
morning appointments on Fridays and late appointments on Mondays to accommodate all of our
patients' schedules. Appointments may be made by calling our Napoleon Avenue office,
504-897-6351, New Orleans East office, 504-244-9720, or our Metairie office, 504-455-9500,
between the hours of 8:00 a.m. and 4:30 p.m. 24-hour notice is required for cancellations; otherwise, you will be charged a fee for canceled appointments that cannot be filled. |
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| Prescription Refills
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Please feel free to call our office if you have any
questions regarding your condition, medication and treatment. A physician, or a
physician's assistant, will return your call within the same day your message is received.
We suggest that you give us 24 hours to refill any prescription you may need - this
time period is to recommended so that we may access your medical records and the
prescription guidelines that are recommended by your managed care plan. No prescriptions
will be refilled on weekends or holidays. Most incoming
calls are handled by office staff, permitting physicians to care for patients with minimal
interruptions. If a call is urgent, the physician may wish to speak to you
immediately; otherwise, your call will be returned as soon as possible |
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| Telephone Consultations | Once our treatment plan has begun, we may request that you call our office for test results or for follow-up; these telephone consultations may save you time and/or expense but, if your condition changes, or a new symptom develops, we may request that you contact your primary care physician, or come in for further evaluation. | |
| Insurance | Please present your insurance card and claim form at
the time of your visit. You may submit the insurance copy of your itemized bill to
your insurance carrier, or we will help you prepare your insurance form. If your insurance carrier does not make a payment within 30 days of your filing your claim, you are responsible for payment regardless of insurance coverage. If meeting this financial obligation will present a problem for you, please let us know. Remember, in may cases, insurance - including Medicare - won't cover an entire bill for service, so it's important that you not ignore bills. |
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| Financial Arrangements
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Our business personnel have extensive experience in
all areas of the managed care delivery system. They will handle the filing of your
insurance, and the authorization of special testing and surgical procedures. They
will advise you on the benefits and financial arrangements of your insurance plan.
They are professionals, and they will be able to help you with your questions regarding
your individual plan. All bills are due within 90 days of service. To enable you to take care of your financial obligations for your care, we do accept VISA, MasterCard and Discover. Our office offers Visa roll-over to pay your co-balance after your insurance pays or to make more convenient monthly payments on your account. If you do have financial problems, we do our best to work with you so that your account does not become past due. If your account does become past due - 90 days with no payment - and you have not arranged a satisfactory payment plan with us, we will take appropriate action to recover the balance, through a collection agency, small claims court or legal services; attorney's fees will be added to the balance due. |
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| Disability Forms
|
Disability insurance forms certifying loss of work
time for banks, finance companies, etc. will be completed by Southern Orthopaedic
Specialists for a pre-paid fee within 20 working days of the request. To ensure the quality of our services, we have questionnaires and surveys available for your comments and suggestions. We will welcome all suggestions that you, our patients, may have. |
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| Information Requests | Copies of your records will be provided upon request to attorneys, legal representative or agents and insurance carriers for a pre-paid fee and will be mailed within 10 working days. | |
| X-ray Policy | X-rays taken at Southern Orthopaedic Specialists become part of our permanent record of your care. Their cost includes personnel services, equipment and film use, and interpretation by our physicians. You will be charged an additional fee for x-ray copies. | |
| Hospitals
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For inpatient care, patients most often are admitted
to Memorial Medical Center, but occasionally to Touro Infirmary, Pendleton Memorial
Methodist, East Jefferson, St. Charles General, Children's, Doctors and Lakeland
hospitals. Your insurance carrier will be billed by this office for inpatient or emergency room services performed by your physician. These charges are separate from the hospital's fees and will not be reflected on your hospital statement. |
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| We at Southern Orthopaedic Specialists are proud of our continuous service to the Greater New Orleans community and the Southern United States, and we have changed with the times in order to better serve our patients. We are independently-owned and operated, and we pride ourselves on being flexible and easily accessible. Our main concern is treating musculoskeletal injuries in a personal, easily accessible manner. | ||
Southern Orthopaedic
Specialists
Team Doctor for the New Orleans Saints National Football League Team
http://www.southern-ortho.com
Main Office: 2731 Napoleon Avenue, New Orleans, Louisiana 70115-6953
Telephone Number: (504) 897-6351
The information provided here is for educational purposes only. In no way should it be considered as offering medical advice. Southern Orthopaedic Specialists assumes no responsibility for how this material is used. Please check with a physician if you suspect that you are ill. Also note that while Southern Orthopaedic Specialists frequently updates its contents, medical information changes rapidly. Therefore, come information may be out of date.
